1.What makes your firm different from others?

• Small and medium sized businesses do not require accounting/taxation services from a larger accountancy firm/practice, our small practice can do the same job at a lower cost. For complicated issues/jobs, both larger and small accountancy firms most likely seek advice from the same experts.

• We set our fees at more than competitive prices because we believe our clients should not have to bear the costs of leasing an expensive office premise. We have chosen to set up our office at our property to avoid additional costs.

• We focus on smaller businesses as we want to be personally involved with each client and assist them with what they need. Unlike larger accountancy firms, some smaller clients often do not have the chance to meet with the firm's partners/directors and their jobs often placed at the bottom of their to do list.

2. We live outside of Cambridge, would it be inconvenient to send required documents to you?

Most documents can be sent to us via emails, Facebook Messenger or post if you live outside of Cambridge. If you have become one of our Xero client users, all bank transactions get updated each day in our Xero system and documents can be attached to Xero folders.

3. When can we change our accountant?

Changing your accountant is easy. You can change your accountant anytime during the year. Out of courtesy, you may want to let your accountant know that you are changing, or we can take care of everything on your behalf including contacting your accountant for professional clearance, and request all relevant information and documents. The outgoing accountant is obliged to pass on the information provided professional clearance is given. Accountants should not refuse professional clearance on the basis of any fee dispute alone.

4. How do you add value to our business?

We add value to your business by completing all jobs in a timely and efficient manner, making sure you don't pay tax more than required, analysing your cash flow so you can manage and control it, and providing a risk analysis for investment decisions.

5. How do you ensure quality of services?

As a member of ATAINZ, we are required to follow Ethics and Rules imposed on the members by ATAINZ; ongoing training and quality control are included in the Rules.